We definitely are a real legit online store that is licensed to sell clothing goods and accessories
We make sure that all of our clothing, shoes and accessories are of good quality and our name brand is 100% authentic. We take pride in giving our customers the best
Kats Closet does not have traditional paper catalogs - the shopping experience at Kats Closett is exclusively online,.
To learn about our new arrivals or products you can can sign up to our newsletter or email to receive the latest
Kats Closett uses a simple and secure checkout process for quick, easy purchasing. Select the item on any product page and then select and indicate the size, color and quantity for each item. Next, click on “The Cart Icon”. At any time you can just click on the “Item And Click The Add To Cart Button” to checkout. Follow the steps and enter the information needed to complete the checkout process.
All orders takes up to 4-5 days to process.
After placing an order on katscloset-clothingandaccessories.com, you will receive an order confirmation email, which indicates the merchandise you purchased and the amount you were charged.
You will also receive a second email once your order has actually shipped. This email will let you know when your item was shipped and the date your item will arrive.
You will then receive a third email giving you the tracking number to track your item.
We can be contacted 24/7 through our email which is listed on our website, or we can be reached through chat which is also on our website.
Yes, you can cancel your order before it is shipped out. Once your order is complete and has been shipped you can't cancel your order.
Refund Policy ----- Returns Our policy lasts 30 days. If 30 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange. To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging. Several types of goods are exempt from being returned. Perishable goods such as food, flowers, newspapers or magazines cannot be returned. We also do not accept products that are intimate or sanitary goods, hazardous materials, or flammable liquids or gases. Additional non-returnable items: Gift cards Downloadable software products Some health and personal care items To complete your return, we require a receipt or proof of purchase. Please do not send your purchase back to the manufacturer. There are certain situations where only partial refunds are granted (if applicable) Book with obvious signs of use CD, DVD, VHS tape, software, video game, cassette tape, or vinyl record that has been opened Any item not in its original condition, is damaged or missing parts for reasons not due to our error Any item that is returned more than 30 days after delivery Refunds (if applicable) Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund. If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days. Late or missing refunds (if applicable) If you haven’t received a refund yet, first check your bank account again. Then contact your credit card company, it may take some time before your refund is officially posted. Next contact your bank. There is often some processing time before a refund is posted. If you’ve done all of this and you still have not received your refund yet, please contact us at email@example.com. Sale items (if applicable) Only regular priced items may be refunded, unfortunately sale items cannot be refunded. Exchanges (if applicable) We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at firstname.lastname@example.org and send your item to: 322 Cape Drive SE Washington District of Columbia US 20019. Gifts If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you. If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and he will find out about your return. Shipping To return your product, you should mail your product to: 322 Cape Drive SE Washington District of Columbia US 20019 You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund. Depending on where you live, the time it may take for your exchanged product to reach you, may vary. If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item. -----
Your order will be shipped out as soon as your order is done processing which can tack up to 4-5 days
It depends on the weight of the package and the shipping method you use. When you place your order the system will automatically calculate it for you..
Yes, we do offer free shipping when any item totals up to $40 or more
We use USPS, UPS, DHL,
Once the tracking number is available, we will email it to you, and you can track it online.